Auto Crowd Support http://www.autocrowd.com/support Thu, 06 Jan 2011 00:54:23 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 What payment methods do you accept? http://www.autocrowd.com/support/what-payment-methods-do-you-accept/ http://www.autocrowd.com/support/what-payment-methods-do-you-accept/#comments Tue, 06 Jul 2010 16:38:10 +0000 admin http://www.autocrowd.com/support/?p=93 We accept the following payment methods:

  • PayPal
  • VISA
  • MasterCard
  • Check/Money Order

All payments are securely processed through our payment partner. Transactions use 256-bit encryption to securely process your transaction and protect your confidential information.

“Dysart Webs”, our parent company, will appear on your credit card statement for charges made on Auto Crowd.

]]> http://www.autocrowd.com/support/what-payment-methods-do-you-accept/feed/ 0 Why did “Dysart Webs” appear on my credit card statement? http://www.autocrowd.com/support/why-did-dysart-webs-appear-on-my-credit-card-statement/ http://www.autocrowd.com/support/why-did-dysart-webs-appear-on-my-credit-card-statement/#comments Tue, 06 Jul 2010 16:37:14 +0000 admin http://www.autocrowd.com/support/?p=91 Payments for Auto Crowd ads are billed through our parent company, Dysart Webs.

]]> http://www.autocrowd.com/support/why-did-dysart-webs-appear-on-my-credit-card-statement/feed/ 0 My ad was deleted. Will my fees be reimbursed? http://www.autocrowd.com/support/my-ad-was-deleted-will-my-fees-be-reimbursed/ http://www.autocrowd.com/support/my-ad-was-deleted-will-my-fees-be-reimbursed/#comments Tue, 06 Jul 2010 16:28:47 +0000 admin http://www.autocrowd.com/support/?p=84 In accordance to our terms of use, all advertising fees are non-refundable. If you accidentally deleted your premium ad please contact us about re-posting your ad.

]]> http://www.autocrowd.com/support/my-ad-was-deleted-will-my-fees-be-reimbursed/feed/ 0 How can I promote my ad on Facebook, Twitter, and other Social Networking websites? http://www.autocrowd.com/support/how-can-i-promote-my-ad-on-facebook-twitter-and-other-social-networking-websites/ http://www.autocrowd.com/support/how-can-i-promote-my-ad-on-facebook-twitter-and-other-social-networking-websites/#comments Tue, 06 Jul 2010 16:26:53 +0000 admin http://www.autocrowd.com/support/?p=81 You can post your classified ad to Facebook, Twitter, and other social networking websites by clicking their icon link, which can be found on the upper right side of your ad details page.

]]> http://www.autocrowd.com/support/how-can-i-promote-my-ad-on-facebook-twitter-and-other-social-networking-websites/feed/ 0 How do I reply to an ad? http://www.autocrowd.com/support/how-do-i-reply-to-an-ad/ http://www.autocrowd.com/support/how-do-i-reply-to-an-ad/#comments Tue, 06 Jul 2010 16:07:04 +0000 admin http://www.autocrowd.com/support/?p=79 To reply to an ad click the “Reply to Ad” button found at the top right of the ad details page. This link will take you to a contact form for the member that posted the ad. Complete the fields in the form and send your message.

]]> http://www.autocrowd.com/support/how-do-i-reply-to-an-ad/feed/ 0 What is “My Favorite Ads”? http://www.autocrowd.com/support/what-is-my-favorite-ads/ http://www.autocrowd.com/support/what-is-my-favorite-ads/#comments Tue, 06 Jul 2010 16:05:42 +0000 admin http://www.autocrowd.com/support/?p=77 “My Favorite Ads” allows you to save a specific ad so you can easily come back to it later. To save an ad to your favorites click the “Add to Favorites” link found at the top of the Ad Details page.

To access your favorite ads click the “My Favorite Ads” link which can be found in the account menu box.

]]> http://www.autocrowd.com/support/what-is-my-favorite-ads/feed/ 0 What kind of ads, items, and activities are prohibited on Auto Crowd? http://www.autocrowd.com/support/what-kind-of-ads-items-and-activities-are-prohibited-on-auto-crowd/ http://www.autocrowd.com/support/what-kind-of-ads-items-and-activities-are-prohibited-on-auto-crowd/#comments Tue, 06 Jul 2010 15:47:57 +0000 admin http://www.autocrowd.com/support/?p=72 Before we get into all the particulars of what kind of ads, items, and activities are prohibited on Auto Crowd, we would like to share with you what kind of community we are trying to build. Our community is built upon integrity, trust, respect, and decency. We believe in the golden rule of treating others as you would like to be treated. To maintain our core values and beliefs, we prohibit the following activities on Auto Crowd.

General

  • Posting an ad that is libel or slanderous.
  • Posting an item that is illegal to own in your state.
  • Posting an ad that uses profanity or vulgar language.
  • Infringing the rights of third parties. This includes, but is not limited to, infringing on intellectual property rights such as copyright and trademark.
  • Posting an ad that encourages others to break the law.
  • Posting an ad that has excessive repetitive keywords.
  • Posting an ad that promotes or links to any website that uses an affiliate commission-based program or uses cataloged third-party drop-shipping programs.

Specific items and services we prohibit:

  • Counterfeit items
  • Embargoed Goods
  • Illegal Services
  • Illegal telecommunication and electronics equipment such as radar scanners and traffic signal control devices.
  • Material that is obscene or pornographic. Adult in nature or harmful to minors.
  • Recalled items
  • Stolen property

We will delete any classified ad or forum post that contains any of the prohibited items listed above. If you find an ad that violates any of the above policies please let us know by clicking the “report ad” link found at the top right of the ad page.

]]> http://www.autocrowd.com/support/what-kind-of-ads-items-and-activities-are-prohibited-on-auto-crowd/feed/ 0 I am receiving abusive emails from one of my post. http://www.autocrowd.com/support/i-am-receiving-abusive-emails-from-one-of-my-post/ http://www.autocrowd.com/support/i-am-receiving-abusive-emails-from-one-of-my-post/#comments Tue, 06 Jul 2010 15:37:50 +0000 admin http://www.autocrowd.com/support/?p=68 We recommend blocking the offender’s email address in your email client. We also recommend not responding to such emails as you will be giving the person the satisfaction they were looking for. You may also want to contact the abuse department for the email provider of the bad person. For example if the email is coming from joeabuser@att.net then you would forward the email to att.net.

You can also send an email to our abuse department and we can look into the matter further.

]]> http://www.autocrowd.com/support/i-am-receiving-abusive-emails-from-one-of-my-post/feed/ 0 How can I protect myself from being a victim of fraud? http://www.autocrowd.com/support/how-can-i-protect-myself-from-being-a-victim-of-fraud/ http://www.autocrowd.com/support/how-can-i-protect-myself-from-being-a-victim-of-fraud/#comments Tue, 06 Jul 2010 15:29:15 +0000 admin http://www.autocrowd.com/support/?p=65 There is no doubt that scams and fraud are the number one thing to be concerned with when you buy and sell on the Internet. We try our best here at Auto Crowd to remove, stop, and block as many of these criminals as we can. It’s our top priority because we don’t like to see anyone taken advantage of. To help protect your hard earned money, we have put together a few things that will reduce the chances of you being scammed when you buy and sell online.

You should take the following precautions:

  • Whenever possible meet face to face before completing any transaction.
  • Never wire money to buyers or sellers.
  • Never give out personal information such as your Social Security Number, checking account numbers, etc.
  • Use your gut instinct. Don’t complete a transaction if you have a bad feeling about it.

Common Scams:

  • Overpayment Scam – The most popular scam on classified websites. A buyer or seller will send you a check for more than the transaction amount and request that you send them the difference. Their fake check payment may take up to 30 days to bounce and when it does you will be out the amount you sent back to the scammer.
  • Fake Ads – We do a pretty good job of removing most fake ads. However, we don’t walk on water and sometimes miss a few. Fake ads usually have an item priced way below their market value to entice many ad replies. An ad can usually be determined to be fraudulent  when the seller wants to complete the transaction by using over complicated payment and shipping methods. If this happens, please discontinue contact with the criminal and contact us with the ad number.
  • Phishing Scam – You receive an email that claims to be from Auto Crowd or another Internet brand requesting that you complete a transaction, you need to update your account, etc. Auto Crowd will never send you an email requesting such things.

Fighting Fraud:

  • The easiest way to fight fraud is to meet face to face before you complete any transaction.
  • You may want to Google the email address of a suspicious buyer/seller. You will find that scammers usually have fraudulent items posted all over the Internet.
  • Use more caution when communicating with buyer/sellers that use free email accounts.
  • Contact your local police department if you become a victim of fraud.
]]> http://www.autocrowd.com/support/how-can-i-protect-myself-from-being-a-victim-of-fraud/feed/ 0 How can I suggest a new category? http://www.autocrowd.com/support/how-can-i-suggest-a-new-category/ http://www.autocrowd.com/support/how-can-i-suggest-a-new-category/#comments Tue, 06 Jul 2010 15:26:20 +0000 admin http://www.autocrowd.com/support/?p=62 We welcome feedback and suggestions from the Auto Crowd community. If you feel that a new category should be added to our website please contact us.

]]> http://www.autocrowd.com/support/how-can-i-suggest-a-new-category/feed/ 0 How long does my ad stay posted? http://www.autocrowd.com/support/how-long-does-my-ad-stay-posted/ http://www.autocrowd.com/support/how-long-does-my-ad-stay-posted/#comments Tue, 06 Jul 2010 15:21:15 +0000 admin http://www.autocrowd.com/support/?p=57 The length of time that an ad stays posted on Auto Crowd is based on the ad category it’s posted in.

  • Classified Ads: 90 Days
  • Deals and Promotions: 30 Days
  • Jobs: 60 Days
  • Events: 30 Days
  • Dealership Ads: 1 Year
  • Service and Repair Ads: 1 Year
  • Finance and Insurance Ads: 1 Year
]]> http://www.autocrowd.com/support/how-long-does-my-ad-stay-posted/feed/ 0 How much does it cost to post an ad on Auto Crowd? http://www.autocrowd.com/support/how-much-does-it-cost-to-post-an-ad-on-auto-crowd/ http://www.autocrowd.com/support/how-much-does-it-cost-to-post-an-ad-on-auto-crowd/#comments Tue, 06 Jul 2010 15:13:36 +0000 admin http://www.autocrowd.com/support/?p=53 All basic ads are free with the option to upgrade. The cost to upgrade an ad on Auto Crowd depends on your membership type, ad package, and the ad category your ad is being placed in.

You can view available ad packages once you chosen your ad category.

]]> http://www.autocrowd.com/support/how-much-does-it-cost-to-post-an-ad-on-auto-crowd/feed/ 0 How many images can I post to my ad? http://www.autocrowd.com/support/how-many-images-can-i-place-in-my-ad/ http://www.autocrowd.com/support/how-many-images-can-i-place-in-my-ad/#comments Tue, 06 Jul 2010 15:10:20 +0000 admin http://www.autocrowd.com/support/?p=48 The number of images you can post to your ad depends on your ad package. You can upload 4 photos with a basic ad package and 12 pictures with a premium ad package.

]]> http://www.autocrowd.com/support/how-many-images-can-i-place-in-my-ad/feed/ 0 Where is my Ad? http://www.autocrowd.com/support/where-is-my-ad/ http://www.autocrowd.com/support/where-is-my-ad/#comments Tue, 06 Jul 2010 14:59:13 +0000 admin http://www.autocrowd.com/support/?p=44 Here are few reasons why you may not be able to see your classified ad on Auto Crowd.

  • Your ad never posted to the website.
  • We never received payment for your upgraded ad package. Visit your payments page to verify payment.
  • Your ad expired and was not renewed.
  • You accidentally deleted your ad.
  • Your ad violated our terms of use and was removed by a member of our staff.

If you are still unable to find your ad please contact us for assistance.

]]> http://www.autocrowd.com/support/where-is-my-ad/feed/ 0 How long does it take for my ad to appear on Auto Crowd? http://www.autocrowd.com/support/how-long-does-it-take-for-my-ad-to-appear-on-auto-crowd/ http://www.autocrowd.com/support/how-long-does-it-take-for-my-ad-to-appear-on-auto-crowd/#comments Tue, 06 Jul 2010 14:58:03 +0000 admin http://www.autocrowd.com/support/?p=42 If you are placing a free ad it will appear in the search results within minutes of successful posting. If you have purchased an ad upgrade your ad will appear in the search results after we process your payment.

]]> http://www.autocrowd.com/support/how-long-does-it-take-for-my-ad-to-appear-on-auto-crowd/feed/ 0 I am unable to upload images to my ad. http://www.autocrowd.com/support/i-am-unable-to-upload-images-to-my-ad/ http://www.autocrowd.com/support/i-am-unable-to-upload-images-to-my-ad/#comments Tue, 06 Jul 2010 14:48:31 +0000 admin http://www.autocrowd.com/support/?p=36 There could be several reasons why your images are not uploading properly.

The most common reasons are the type of image and image size.

  • Please make sure that your image is in either .jpg, .jpeg, or a .gif format. These are the only image formats we accept.
  • Image size must be under 2MB. If your image is over the maximum allowed size, please re-sample your photo and try again.

If you are having problems uploading your images because they exceed our max limits and you do not have the software to re-sample them, you may want to try one of the websites below:

Windows Based – Resize My Photos

Web Based – Web Resizer

If you continue to have problems uploading your images please contact us.

]]> http://www.autocrowd.com/support/i-am-unable-to-upload-images-to-my-ad/feed/ 0 I selected a premium ad and there only 4 image upload boxes when I am place my ad? http://www.autocrowd.com/support/i-selected-a-premium-ad-and-there-only-4-image-upload-boxes-when-i-am-place-my-ad/ http://www.autocrowd.com/support/i-selected-a-premium-ad-and-there-only-4-image-upload-boxes-when-i-am-place-my-ad/#comments Tue, 06 Jul 2010 14:44:58 +0000 admin http://www.autocrowd.com/support/?p=33 When you initially post your ad there are only 4 image upload boxes. You can add additional photos to your ad once it has posted.

To Upload Additional Photos:

1. Click the “My Account” link found at the top of the page.
2. Find the ad you would like to add photos to.
3. Click the Ad Title.
4. Find the photo upload boxes.
5. Upload Photos.
6. Click the Update Ad Button.

]]> http://www.autocrowd.com/support/i-selected-a-premium-ad-and-there-only-4-image-upload-boxes-when-i-am-place-my-ad/feed/ 0 How do I add a YouTube video to my ad? http://www.autocrowd.com/support/how-do-i-add-a-youtube-video-to-my-ad/ http://www.autocrowd.com/support/how-do-i-add-a-youtube-video-to-my-ad/#comments Tue, 06 Jul 2010 01:57:19 +0000 admin http://www.autocrowd.com/support/?p=26 Adding a YouTube video is great way to enhance your Auto Crowd ad. It allows potential buyers to see and hear your car running. It’s easy to post a YouTube video of your car to your ad.

Visit the YouTube website and find your video.

Next find the embed link that is located below the video display. Copy the embed code.

Please do not insert videos with a width larger than 450 pixels wide. You can adjust the width by changing the number after the two width declarations within the embed code. Example – width=”450″

On the Post Ad page, paste the embed code in the YouTube Video Field.

]]> http://www.autocrowd.com/support/how-do-i-add-a-youtube-video-to-my-ad/feed/ 0 I am unable to login to my account. http://www.autocrowd.com/support/i-am-unable-to-login-to-my-account/ http://www.autocrowd.com/support/i-am-unable-to-login-to-my-account/#comments Tue, 06 Jul 2010 01:49:06 +0000 admin http://www.autocrowd.com/support/?p=22 There are many reasons why you may be unable to login to your account. We have listed some of the most common ones below.

  • You don’t have cookies enabled in your browser. Please make sure you have cookies enabled before logging in.
  • You entered an incorrect username or password. You can go to the Login Page and have your username and password emailed to you.
  • You had caps lock on when you entered your password. Passwords are case sensitive.

Here are some other things you may want to try if none of the items above solve the problem.

  • If you are using Microsoft Internet Explorer try closing the browser window. Open it back up. Delete all cookies. Try to login again.
  • For all other browsers we recommend clearing the browser’s cookies.
]]> http://www.autocrowd.com/support/i-am-unable-to-login-to-my-account/feed/ 0 I did not receive a confirmation email to activate my account. http://www.autocrowd.com/support/i-did-not-receive-a-confirmation-email-to-activate-my-account/ http://www.autocrowd.com/support/i-did-not-receive-a-confirmation-email-to-activate-my-account/#comments Tue, 06 Jul 2010 01:43:24 +0000 admin http://www.autocrowd.com/support/?p=18 If you received the page that confirmed your confirmation email is on the way, but you have not received your confirmation email:

  • Your confirmation email could have been redirected to your spam folder. Please check your spam folder for the confirmation email.
  • You may also want to whitelist autocrowd.com in your email client to assure you receive emails from us.
  • You may have not entered your email address correctly.
  • Your ISP may have blocked our server from sending you emails.
  • Your email service may be experiencing a delay in receiving our email.

If none of the items above fix your problem, please contact us and we will look into the issue.

]]> http://www.autocrowd.com/support/i-did-not-receive-a-confirmation-email-to-activate-my-account/feed/ 0